Refund policy

Last updated: 2 October 2026

Our kits are digital files. Once they’re downloaded they can’t be returned, so we don’t offer refunds for a change of mind. We do put things right when something is wrong.

Pre-release orders

If you order a kit before release and it isn’t delivered by the date on its product page, email us and we’ll refund your full payment, whenever you ask.

When we’ll refund after delivery

Email us within 14 days of delivery and we’ll review your request, usually within 3 business days. We’ll refund in full if:

• the files are faulty or won’t open, and we can’t fix it for you within 5 business days;
• the kit is materially different from its description on our website; or
• you were charged twice or by mistake.

Please tell us what went wrong and include your order email. If a problem can be fixed, for example a formula error or a file that won’t open in your software, we’ll fix it and send you the corrected files first.

Set-up calls

If you bought a set-up call and haven’t used it, you can have that part refunded within 30 days of delivery.

Your legal rights

This policy doesn’t limit any rights you have under consumer law that can’t be excluded. At checkout, you’ll be asked to agree to immediate access to your files; in the EU and UK this means the 14-day cancellation right ends once you start downloading.

How refunds are paid

Approved refunds go back to the original payment method through our payment provider, usually within 5–10 business days, depending on your bank. When a refund is made, the licence to use the kit ends and you should delete the files.

Email: pkabambe@dziko.digital